Here at Time Doctor, all accounts are initially given 30 days of free access. At the end of thirty days, a payment method must be added to the billing page in order to continue to access all of Time Doctor's features.
We bill in advance. What this means is the payment you make is for the 30 days following your billing due date.
If you miss your payment due date (as a result of a declined charge on your chosen payment method for example), you will have a seven day grace period in which to update your billing method or contact support to re-authorize a new charge on your account. After that seven day grace period you will lose access to the Time Doctor web dashboard (suspended) but all of your data will remain on our servers. Your staff can continue tracking time even when your account is in that suspended status.
Should you need more than seven days of access time to get your billing issues in order, please contact our support team to request an additional extension. Be aware, late payments made after your billing due date do not alter your due date. Regardless of when you pay, your billing cycle remains the same.
Please let us know within 30 days of paying your bill if you are not pleased with the service for some reason. We'll be glad to offer you a refund and look into the problems you are having.
For questions, comments or feedback regarding this topic, please send an email to firstname.lastname@example.org.