If your Time Doctor account is still suspended after adding a new payment method, please contact our support team (email@example.com) and we can check the transaction see what's causing your account to still be suspended.
Some common causes include:
1.) Insufficient funds on the card - amount on the card is not enough to pay for the current month's subscription
2.) Do not honor - unspecified card decline error. It's best to contact the bank and confirm that you authorize Time Doctor LLC to charge your card monthly
3.) Expired card - We are sending out monthly emails to our existing paying customers in case the card is about to expire one month prior as a friendly reminder to update the card details to prevent further inconvenience
4.) Possible stolen card - We don't normally encounter this but if we do, we advise the customer. Usually the customer is already aware of this anyway.
5.) Invalid card number or CVV number - it's best to contact the bank if this happens.
If this is an emergency and you need to access your account immediately, just let us know (firstname.lastname@example.org) and we can assist your promptly.
For questions, comments or feedback regarding this topic, please send an email to email@example.com