Tracking time on Freshdesk using Time Doctor



Time Doctor provides a seamless integration with Freshdesk. It allows you to sync your support tickets and track time while working on your tasks. Your time is automatically uploaded to Freshdesk and can be seen in Freshdesk interface once you start tracking time.


You can have a detailed view of the reports by logging in to Time Doctor website and going to the reports section.


Here’s how to get started integrating Freshdesk with Time Doctor:


To integrate Freshdesk with Time Doctor, the admin/company owner should initially set up the integration from the company integration settings page.


If your Time Doctor admin has already set up your company’s Freshdesk integration, then you can skip down to section below with the heading "How each team member can activate their Freshdesk integration".




Here’s how to do that:


1 . Navigate to the settings menu.

2 . Click on “Integration Settings”.

3 . Once redirected to the page, click on “Company Freshdesk Integration Settings”.


 


4. Enter your Freshdesk hostname.

5. Then, click the save button.



6. Enter your Freshdesk email.

7. Enter your Freshdesk password and click OK.


 


 


A confirmation will show up after a successful integration. You can simply click on “Users Integration Page” link if you want to view the status of your integration settings.


 



Here’s how each team member can activate their Freshdesk integration:


1 . Navigate to the settings menu.

2 . Click on “Integration Settings”.

3 . Enter your API key in the text field. (Click the link under the text field if you don’t know where to get your API.)

Or click here to get instructions on how to get the API key

4. Click the button on the side to activate Freshdesk integration.

 




Here are quick steps on how to start tracking time:


Using Time Doctor Pro:


1. Click on Freshdesk under “Integrations” menu.

2. Click on the sync button to make sure all your tasks are synced.

3. Click on a task that you wanted to work on.


 



 

Using Time Doctor Lite:


1. Navigate to Freshdesk integration by clicking the left & right arrows at the top of your task list.

2. Click on the sync button to make sure all your tasks are synced.

3. Click on a task that you wanted to work on.