Solving Common Problems

Descriptions of and solutions to common problems that come up when using Time Doctor.

Using Avast Antivirus with Time Doctor
This tutorial applies to Avast Free Antivirus 7 If you are running Avast Internet Security, you might get a pop-up message from Avast that might pre...
Sat, 16 Apr, 2016 at 3:15 PM
Fixing sync error with Time Doctor mobile app
If you're using the Time Doctor mobile app and it doesn't sync correctly with the Time Doctor server, a message will appear within the app that sa...
Mon, 15 Aug, 2016 at 9:35 PM
Troubleshooting Black Screenshots
Sometimes users will report seeing screenshots like these for your own tracked time:   (Please note that if you're see...
Sat, 16 Apr, 2016 at 3:26 PM
"Error creating directory /Applications/Time Doctor" (Mac)
If you are getting this error when you try to install Time Doctor, the first step is to attempt to manually create a folder inside your ~/Library/Applicatio...
Sat, 16 Apr, 2016 at 3:36 PM
Unable to install Time Doctor in OS X 10.8 Mountain Lion
One of the new features of OS X 10.8 Mountain Lion is the GateKeeper which gives the user more control when installing new apps in their system.  Mo...
Sat, 16 Apr, 2016 at 3:36 PM
Unable to start Time Doctor after Ubuntu Install
Here are some common steps on how to fix your Time Doctor installation in Ubuntu if the program doesn't start after it's installed. Note: ...
Sat, 16 Apr, 2016 at 3:43 PM
Using Time Doctor behind corporate firewalls
Time Doctor comprises several key components that allow it to weave its magic in tracking your workers' productivity. If you are using Time Doctor behin...
Thu, 12 May, 2016 at 2:42 PM
Troubleshooting Time Doctor server errors
When you encounter an error like “The server of Time Doctor has encountered an error.” or a “Server offline” message, it could be due to a number of reas...
Sat, 16 Apr, 2016 at 3:55 PM
New users missing tracked time in Time Doctor
Most likely the time you have logged is under a different company account.  Not to worry, all of your tracked time is still available for your records, but ...
Sat, 16 Apr, 2016 at 3:56 PM
How to uninstall Time Doctor in Windows 7
In order to uninstall Time Doctor from Windows 7, follow these instructions: 1.)  Log off, and close the Time Doctor applications (both Time Doctor Lite...
Sat, 16 Apr, 2016 at 3:57 PM