Frequently Asked Questions

Find out the answers to commonly asked questions about Time Doctor.

Can users in one company have different time zones? - Time Doctor
Yes.   This article shows how to change an individual user's time zone, and the company's time zone, inside Time Doctor. To change a...
Sat, 16 Apr, 2016 at 12:48 PM
Can my employees manually edit their work time?
Yes. All users, regardless of their access level, can manually enter time.  However, it is up to the company Administrators or Managers whether to appro...
Thu, 2 Mar, 2017 at 2:45 PM
What do multiple, identical screenshots mean? - Time Doctor
Sometimes employers and managers notice in Time Doctor that their employees are seemingly "working" or "logged on and tracking time", an...
Sat, 16 Apr, 2016 at 12:51 PM
Can one task be associated with multiple projects in Time Doctor?
Yes.   You can associate the same task name to multiple projects.  (But each task will be treated as a separate instance of that task - time will not be ...
Sat, 16 Apr, 2016 at 12:53 PM
Can I change the frequency of reminder pop-ups in Time Doctor?
Yes. You can change the frequency of certain reminder popups, and disable others.  You must be an administrator to make some of these changes.  If y...
Sat, 16 Apr, 2016 at 1:00 PM
Why is my account still suspended after adding a new credit card?
If your Time Doctor account is still suspended after adding a new payment method, please contact our support team (support@timedoctor.com) and we can check ...
Sat, 16 Apr, 2016 at 1:01 PM
What is the difference between Time Doctor "Pro" and "Lite"?
You can use either version of the software at any time.  You can download both versions at http://www.timedoctor.com/download.html.  Both Time Doctor Lite a...
Mon, 27 Jun, 2016 at 10:34 PM
Do Regular Users have access to other's screenshots?
No. If the member is a “Regular User” within a Time Doctor company, they can only see their own data (including screenshots) because they do not man...
Sat, 16 Apr, 2016 at 1:09 PM
How do I manually edit my time in Time Doctor?
This article will show how to edit your own time manually.  Please be aware Regular Users and Managers can only edit their own time.  Administrators and O...
Tue, 7 Mar, 2017 at 2:30 AM
What time zone is my company currently set to?
To view the time zone your company is currently using, log into the Time Doctor Web Dashboard.  Then navigate to Settings > User Settings: ...
Sat, 16 Apr, 2016 at 1:17 PM