During a call, especially a Zoom meeting, you tend to not have much mouse or keyboard activity. Most of the time, the meeting app will be in full-screen mode. Unless you have an external monitor or enough screen real estate to not have the app in full screen and still ensure you can see the Time Doctor app, then you’ll need to have the “Don’t time out on calls” setting enabled.

Time Doctor app will put you in idle status as soon as it realizes that there’s no mouse or keyboard activity. This is overlooked sometimes, so in the end, you may have untracked time when the app automatically puts you on break. 

There’s a setting that can override this. The company admin will need to enable this feature to keep the app from timing out. 

Note: This feature will work for both interactive and silent users.

Step 1. Go to Company Settings. Under Configuration, look for “Don’t time out on calls.” By default, this is set to everyone in the company. You can leave it as it is. But, if only specific people will need this setting, continue to Step 2.

Step 2. Select “Only for certain people” if not everyone should have this feature enabled for their account. 

Step 3. Head to Settings > User settings. Click on the Columns tab on the right-hand side of the page. Click to put a checkmark next to “Time out on calls.” 

This should add another column where you can select which users need this setting enabled.

Step 4. There are two ways to enable this for your users. You can click on the name of the user and enable “Don’t time out on calls.”

If you need to enable this for multiple users, scroll to the right, look for the “Don’t time out on calls” column, and enable this for the users.