Troubleshooting common problems with Time Doctor

Troubleshooting common problems with Time Doctor

“LoadLibrary failed” Error While Installing the Time Doctor App
On rare occasions, Time Doctor users may encounter an error while installing the desktop app. The error will look like this: Corrupted Microsoft V...
Mon, 12 Apr, 2021 at 6:26 PM
Error Creating “Directory/Applications/Time Doctor” (Mac)
If you receive this error when trying to install Time Doctor, attempt to manually create a folder inside your ~/Library/Application Support folder first. I...
Wed, 10 Mar, 2021 at 5:00 PM
Missing Time in the Time Doctor Desktop App
Sometimes, when your internet connection is unstable or interrupted, the Time Doctor desktop app may show zero hours worked for a current day. Don’t panic!...
Fri, 12 Mar, 2021 at 4:11 PM
Silent Users Aren’t Appearing in Reports or on the Dashboard
If the silent app installation doesn’t reflect users in the reports or doesn’t work properly, there are a few things that you can check. First, you need to...
Wed, 10 Mar, 2021 at 4:41 PM
System Admins Don’t Appear in Reports When Using the Time Doctor Silent App
This article will explain why system admins aren’t visible in Time Doctor reports when using the silent version of the app. It will also explain how to fix ...
Fri, 12 Mar, 2021 at 4:14 PM
System Error: “api-ms-win-crt-runtime-|1-1-0.dll is missing”
Depending on the operating system you have, you might experience this issue: This is an issue related to the operating system. It’s usually related to a ...
Wed, 10 Mar, 2021 at 4:49 PM
Time Tracked on Jira Tasks Isn’t Being Uploaded to Jira
You only can track time to Jira tasks using the Chrome extension. If you want more information about this, see this article. With Time Doctor, the time for...
Wed, 10 Mar, 2021 at 4:32 PM
Token Expired Notification
This article will show you what this error means and how to fix it. This can be caused by several things: When a user updates their profile from the da...
Wed, 10 Mar, 2021 at 4:23 PM
Users Aren’t Showing up the Reports
There are three possible reasons why a user might not show up in your reports. The “Show on reports” option is disabled on the Manage Users page. The use...
Wed, 10 Mar, 2021 at 4:40 PM