Frequently Asked Questions

Billing FAQs
Am I charged as the owner of the account even if I don’t track time? Yes, as the owner of the account, you’ll also need a license to access the web applica...
Fri, 12 Mar, 2021 at 2:45 PM
Can I migrate or transfer data from Time Doctor Classic to Time Doctor 2?
We can’t transfer tracked time from Time Doctor Classic to Time Doctor 2 since they have different APIs. If you have a lot of tasks and users, we can try t...
Fri, 12 Mar, 2021 at 2:28 PM
Can I run the silent and interactive versions of the app on the same computer?
Technically, yes. But we don’t recommend it. There’s no reason to run both, and you’ll probably be confused by seeing the same person’s data show up twice i...
Fri, 12 Mar, 2021 at 3:22 PM
Can items under “Other Web Pages” be rated?
No, our rating system works based on domain and application names. Only page titles will be displayed under “Other Web Pages.
Fri, 12 Mar, 2021 at 2:58 PM
Can one employee work for two different companies with Time Doctor?
Time Doctor lets users track time for multiple companies. If you’re employed by multiple companies, if you’ve created your own company account (by registeri...
Fri, 12 Mar, 2021 at 3:04 PM
Can the Time Doctor app slow down a system?
Onboarding new users can sometimes be a challenge, especially for companies who have users who would rather not install the app. There could be other reason...
Fri, 5 Mar, 2021 at 3:59 PM
Do idle and manual time affect productive / unproductive time?
Before we begin, let’s go over what each of the following means in Time Doctor’s reports: Computer time Manual time Productive/unproductive time Idle t...
Fri, 12 Mar, 2021 at 2:26 PM
Does Time Doctor have phone support?
Unfortunately, Time Doctor doesn’t have phone support. We provide unlimited support via email and chat for all of our customers. We do our best to respond ...
Fri, 12 Mar, 2021 at 2:56 PM
Does Time Doctor support offline time tracking?
Yes! Whenever your internet connection is down, Time Doctor will continue tracking your time, recording it in its local cache. After your internet connecti...
Fri, 12 Mar, 2021 at 3:08 PM
How can my employees create their own tasks?
Time Doctor only allows the company owner and admins the option to add/edit projects and tasks. Regular users can’t add projects or tasks for themselves.  ...
Fri, 12 Mar, 2021 at 2:37 PM