How the Customer Referral Program Powered by Cello Works?

 

 

Overview

Time Doctor has launched a structured, in-product referral program embedded directly inside the web app.

This program is:

• Fully self-serve
• Embedded in-app
• Automatically tracked and attributed
• Paid monthly
• Designed for decision-makers

 

Who Can Access the Referral Program

The Customer Referral Program is available to:

• Paid customers (all plans)
• Owners
• Admins

If the referral option is not visible, verify that the account is on a paid plan and that the correct access level is assigned.

 

How the Referral Program Works

Step 1: Click Earn $1,000

Select Earn $1,000 in the top navigation bar.

The displayed reward amount is dynamic and reflects the configured reward cap

 

Step 2: Complete the Onboarding Modal

After selecting Earn $1,000, an onboarding modal powered by Cello appears.

The modal explains:

• • How the program works
  • Potential earnings
  • What the referred customer receives

 

Step 3: Share the Referral

Use one of the following sharing options:

• • Copy the referral link
  • Share via email
  • Share via social media
  • Generate a QR code

All referrals are automatically tracked and attributed through Cello.

 

Step 4: Receive Payment

Earn 10% of the referred account’s monthly subscription revenue.

Important details:

• • Payments apply to annual subscriptions only
  • Payments are issued monthly by Cello directly to the referrer
  • Elect to receive payment personally or route payment to the company
  • Maximum payout is capped at $1,000 per referred account (v1 release)
  • Payments stop if:
    • The referral cancels
    • The $1,000 cap is reached

 

Financial Structure Explained

For the Referrer

• • Earn 10% of monthly recurring revenue
  • Paid monthly
  • Maximum payout: $1,000 per referred account

Example

If the referred company pays $800 per month:

• • Earn $80 per month
  • After 12.5 months, total earnings reach $1,000
  • Payout stops once the cap is reached

If the referred account upgrades, earnings increase proportionally.

If the referred account cancels, payouts stop immediately.

 

For the Referred Customer

The referred customer receives:

• • 17% discount in Month 1 only
  • No recurring discount
  • No stacking with other promotions

This structure protects:

• • Long-term ARPU
  • LTV:CAC ratio
  • Expansion potential

 

 

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Frequently Asked Questions

Why is the referral option not visible?
Access is limited to Owners and Admins on paid accounts.

When are referral payments issued?
Payments are issued monthly based on 10% of the referred customer’s subscription. Payments stop once $1,000 in total earnings is reached per referred account.

What happens if a referral cancels?
Payout stops immediately.

Can the 17% discount be extended?
No. The discount applies to Month 1 only.

Can the discount be combined with other promotions?
No. The 17% discount cannot be stacked with other offers.

Is there a limit to the number of referrals?
There is no limit to the number of referrals. However, the $1,000 cap applies per referred account.

 

 

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Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.