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Preventing Token Expiration and Time Tracking Issues in Time Doctor

 

TL;DR: 

Address token expiration and time tracking discrepancies by following these best practices:

  • Refresh login sessions after changing your password

  • Clear the app cache when prompted

  • Reinstall the app if issues persist

  • Use a consistent device for tracking

  • Ensure stable internet connectivity at all times

  • Standardize time zones

  • Keep the Time Doctor app updated to the latest version

 

This article provides guidance on resolving and preventing issues with token expiration and time tracking discrepancies in the Time Doctor app.

 

Token Expiration

Token expiration can disrupt app functionality and prevent tracked time from syncing. Apply the following solutions:

Refresh Tokens After Password Changes

  • Log out and log back in immediately after updating the account password.

  • This action refreshes the token and restores syncing.

Clear App Cache

If a “token expired” message appears, clearing the cache may resolve the issue.

For Mobile App (Android):

    • Open Settings on the mobile device.
    • Scroll down and tap Apps.
    • Locate and select Time Doctor.
    • Tap Storage.
    • Tap Clear Cache.


For Desktop App:
Follow the steps here: How to Find Your Time Doctor Cache Files

Reinstall the App

If the issue persists, uninstall and reinstall the Time Doctor app to reset all configurations.

 

Ensuring Accurate Time Tracking

To minimize discrepancies in tracked time, apply the following best practices:

Consistent Device Usage

  • Start and stop time tracking on the same device.

  • For example, if time is tracked on a mobile device, ensure the mobile app remains active for accurate reporting.

Check Network Connection

  • Use a stable and reliable internet connection to ensure the app syncs data without errors.

Standardize Time Zones

  • Use a consistent time zone across the organization to align reports.

  • Example: (UTC -07:00) Los Angeles, America

Keep the App Updated

  • Regularly update the Time Doctor app to benefit from the latest fixes and improvements.

Check Device Storage

  • Make sure you have enough disc space

 

 

 

Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.