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Resolve Billing Issues and Restore Account Access at Time Doctor

Note: Billing and payment recovery features are available on all Time Doctor subscription plans and can be accessed by Company Owners and any Admins granted Billing access.

TL;DR:

If account access is restricted due to billing, go to Settings / Billing / Invoices, locate the invoice marked Failed or Past-Due, and select Retry Payment. Choose an existing payment method or add a new card to complete payment. Monthly subscriptions lock after seven days of late payment; annual subscriptions lock after 14 days. If access remains restricted after payment succeeds, refresh the dashboard, clear the browser cache and cookies, and sign in again. Contact billing@timedoctor.com for unresolved billing disputes.

Account Lockout Policy

Time Doctor restricts account access when payment remains overdue. Monthly subscriptions lock after seven days of late payment. Annual subscriptions lock after 14 days of late payment. Complete payment for all Failed or Past-Due invoices to restore access.

Retry a Failed Invoice Payment

  1. Settings / Billing / Invoices: open this page.
  2. Locate the invoice marked Failed or Past-Due.
  3. Select Retry Payment.
  4. Choose an existing payment method, or add a new card to complete the payment.

Refer to the article: How to retry failed payment in Time Doctor

Note: A new card added during retry applies only to that invoice. Update the default payment method for future charges under Settings / Billing.

 

Update or Change the Subscription Plan

  1. Go to Settings / Billing.
  2. Select Choose Plan or Manage Plan in the plan details section.
  3. Select the preferred plan and billing cycle: Pay Monthly or Pay Annually.
  4. Add a valid card if prompted, then confirm the change.

 

Common Failed Payment Error Codes

  • Card Declined: the issuing bank rejected the charge.
  • Insufficient Funds: not enough balance in the account.
  • Expired Card: the card is no longer valid.
  • Network Issues: temporary connectivity problems.

 

Payment Troubleshooting

  • Verify that the card details are correct.
  • Use an alternative card if the current payment method is declined.
  • Confirm that sufficient funds are available.
  • Contact the issuing bank if the charge is blocked or repeatedly declined.
  • Check email for a payment authentication request that must be completed before payment can be finalized.

After payment is completed, refresh the Time Doctor web dashboard. Clear the browser cache and cookies and sign in again if access remains restricted.

 

When to Contact Support

Contact billing@timedoctor.com if:

  • payment cannot be completed online,
  • Billing page returns an error, or
  • access remains restricted after payment has been completed.

 

Troubleshooting Common Issues

  • Card Declined: contact the issuing bank to authorize the charge, then retry the payment.

  • Unable to Retry an Invoice: update the payment method under Settings / Billing, then return to Settings / Billing / Invoices and select Retry Payment again.

  • Access Not Restored After Payment: refresh the dashboard. Clear the browser cache and cookies and sign in again if the issue continues. Contact billing@timedoctor.com if access is still restricted.

 

Conclusion

To restore access after a billing-related restriction, complete payment for all Failed or Past-Due invoices through Settings / Billing or Settings / Billing / Invoices. If payment continues to fail, verify the payment method, complete any required bank authentication, or contact the issuing bank. Contact billing@timedoctor.com if access is still restricted after payment is resolved.

 

 

 

 

Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.