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Time Doctor and Rippling HR Integration

Note: Rippling HRIS Integration is available for purchase across all Time Doctor subscription plans and is accessible to users with Admin access.
This integration is available only to interactive users. 

TL;DR: 

  • Connect Rippling HRIS via Settings > Integrations > Native tab
  • Configure filters and enable User Sync and/or Time Off Sync
  • Sync runs every 12 hours
  • Data flows one-way from Rippling HRIS to Time Doctor
  • Matching is based on email addresses


Connect Rippling HRIS with Time Doctor to automatically sync Users and Time Off records. Eliminate manual updates and maintain accurate workforce data.

Enable the integration to:

  • Automatically add and manage Users
  • Sync approved Time Off requests

Note: This is a one-way sync. Data flows from Rippling HRIS to Time Doctor only.

 

Available Sync Options

Enable one or both sync types:

 

Before Getting Started

Ensure the following:

  • Rippling HRIS is used to manage HR data and Time Off
  • Time Doctor is used for time tracking
  • Employee email addresses match in both systems
  • Only active and fully onboarded employees are included
  • Admin access is available in both platforms

 

How to Set Up the Integration

  1. Go to Settings > Integrations > Native tab
  2. Locate Rippling HRIS Integration
  3. Purchase the Integration and click Connect
  4. Enter the Rippling HRIS API Key when prompted

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  5. Configure Filters before enabling User Sync and/or Time Off Sync

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  6. Click Save
  7. Enable User Sync and/or Time Off Sync

 

Part 1: User Sync

Overview

Keep the workforce directory up to date automatically. Sync Users based on their status in Rippling HRIS.

 

How It Works

  • Sync runs every 12 hours
  • Changes in Rippling HRIS trigger updates in Time Doctor
  • Actions include adding, archiving, or reactivating Users

Employee Status in Rippling HRIS

What Happens in Time Doctor

Active / Employed

Employee is created in Time Doctor

Inactive / Terminated

Employee is archived in Time Doctor

Filter Synced Users

Limit sync scope during setup:

  • Sync all Departments
  • Sync selected Departments

If no Users exist in Time Doctor:

  • Select Department(s)
  • Click Save
  • Click Sync Now to import existing Users

To sync only newly added Users:

  • Select Department(s)
  • Click Save
  • Close setup without running Sync Now

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Important Notes

  • Users are matched by email address
  • Select Departments to control sync scope
  • Existing Users are not duplicated during full sync
  • New Users in Rippling HRIS are automatically added
  • Newly created Departments must be manually selected to be included in the sync
  • Email updates in Rippling HRIS must be updated manually in Time Doctor
  • User name changes in Rippling HRIS sync automatically to Time Doctor

Note: New Users created via integration are set as billable Users by default.

 

Part 2: Time Off Sync

Overview

Automatically sync approved Time Off requests from Rippling HRIS into Time Doctor.

How It Works

  • Sync future approved Time Off after activation
  • Sync updates every 12 hours
  • Contact support to sync historical records

Important: Only approved requests are synced.

 

Time Off Mapping

Supported Time Off types from Rippling HRIS:

Time Off Type in Rippling HRIS

How It Appears in Time Doctor

Full-day Time Off

Mapped as a full 8-hour absence (9:00 AM to 5:00 PM) in your Time Doctor company's timezone

Time-based Time Off (e.g., 9 AM – 2 PM)

Mapped to the exact start and end times specified

Partial-day Time Off (e.g., half day)

Hours are mapped starting from 9:00 AM, based on a standard 9:00 AM – 5:00 PM schedule

 

Duplicate Time Off Handling

Configure how duplicate time off records are handled:

Option

What It Does

Best For

Skip (Recommended)

Keeps the existing Time Doctor Time Off and ignores the incoming Rippling HRIS entry.

When Time Doctor is your source of truth for Time Off requests

Replace

Deletes the existing Time Doctor Time Off and replaces it with the Rippling HRIS data.

When Rippling HRIS should always take priority

Merge

Adds the Rippling HRIS Time Off alongside the existing entry. Identical time slots are deduplicated automatically.

When employees may have Time Off from multiple sources

Important: 

  • Custom leave type mapping is not supported
  • Default mapping uses paid/unpaid categories
  • Updates to synced records reflect in Time Doctor
  • Do not submit Time Off directly in Time Doctor when integration is active

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Day-to-Day Usage

  • Submit and approve Time Off in Rippling HRIS
  • Updates appear in Time Doctor within 12 hours
  • Manage employee status changes in Rippling HRIS

 

Disabling the Integration

  • Turn off Sync Users and/or Sync Time Off to pause syncing
  • Click Remove from Account to fully remove integration from your account and stop future billing

Important: Existing data remains in Time Doctor.

 

Troubleshooting

Users Not Syncing

  • Confirm the employee is active and onboarded
  • Verify matching email addresses
  • Allow up to 12 hours for sync

 

Time Off Not Syncing

  • Ensure the request is approved
  • Confirm supported date range
  • Verify email match

 

Time Off Not Overwriting

  • Check the Duplicate Time Off Handling setting

 

Incorrect Time Off Hours

  • Verify start/end times in Rippling HRIS
  • Default time is 9:00 AM – 5:00 PM
  • Adjust fractional hours manually if needed




Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.