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Common File Upload Issues with Schedules Feature

 

TL;DR

Avoid errors when uploading schedule CSVs by:

  • Ensuring dates are consecutive

  • Including correct header rows

  • Using Google Sheets instead of third-party apps like Alva

 

Common Issues with Uploading Files

File Format Errors

  • Incorrect date formatting is a common error when uploading schedule files.
  • The error message "Dates must be consecutive" indicates missing or non-sequential dates in the uploaded file.
  • Ensure that all dates in the CSV file are continuous and follow the required format.

Header Requirements

  • The error message "File should have a header" indicates that the first row of the CSV file is missing the required headers.
  • Headers are critical for Time Doctor to interpret and process the file correctly.
  • Always include all required headers as specified in the Time Doctor CSV template.

Software Compatibility

  • Using incompatible software to create or edit CSV files—such as Numbers on Alva—can alter formatting in ways not supported by Time Doctor.
  • Unsupported formatting may result in failed file uploads.
  • To maintain compatibility, it is strongly recommended to use Google Sheets for editing and saving CSV files.

 

Troubleshooting Steps

Check Date Format

  • Ensure all schedule dates are consecutive without gaps.

  • Confirm that the date format matches Time Doctor's requirements (e.g., MM/DD/YYYY).

Verify Headers

  • Open the CSV file and confirm that the first row contains all required headers.

  • If headers are missing, download the official Time Doctor CSV template and use it as a reference.

Use Compatible Software

  • Avoid using third-party spreadsheet tools like Numbers on Alva.

  • Download the official CSV template from Time Doctor.

  • Open the template in Google Sheets, make your changes, then export as a .csv file.

 

Conclusion

To avoid upload errors in Time Doctor, ensure that the CSV file format is correct, the required headers are present, and only supported software is used to create or edit the file. Following these best practices will ensure a smooth file upload process.

Read more on How to use and configure schedules.

 

 

 

 

Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.