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Troubleshooting Common Payroll Processing Issues

 

Note: Payroll processing is available in applicable Time Doctor subscription plans and can be accessed by Admins and Managers with payroll permissions.

TL;DR:

  • Retry payroll processing if delays occur and check for system notifications.

  • Ensure disapproved manual time entries are fully declined and not pending.

  • Add manual time entries before making payroll adjustments.

  • Disabling Timeout after may inflate tracked hours.

 

Payroll accuracy is critical for proper compensation and reporting. Use this guide to troubleshoot common payroll processing issues and ensure payroll data reflects the correct tracked and approved time.

 

Delayed Payroll Processing

If payroll processing takes significantly longer than expected (for example, the system indicates processing will take a few minutes but continues for over one hour), perform the following steps:

  1. Retry the payroll process.

  2. Check for system notifications or platform updates that may affect processing.

  3. Refresh the page and verify system responsiveness.

  4. If the issue persists, contact support.

 

Disapproved Time Reflecting in Payroll

When disapproving manual time entries, ensure changes are properly reflected in payroll reports.

  • Verify that the manual time entry status is Declined and not Pending approval.

  • Confirm that the time entry has been fully processed after disapproval.

  • Review the payroll report to ensure the declined time no longer appears.

Disapproved time entries should not be included in payroll calculations. If declined entries continue to appear, further investigation is required.

 

Adjusting Payroll Entries

To adjust payroll totals:

Add Manual Time

Add a Manual time entry before modifying payroll totals. Payroll adjustments require a time record to calculate compensation accurately.

Verify Adjustments

Confirm that:

    • The additional hours appear in the employee’s time records.

    • The total pay calculation reflects the updated hours.

    • The payroll summary updates accordingly.

 

Timeout After Setting

The Timeout after setting controls automatic inactivity detection.

Disabling Timeout after causes the system to continue tracking time regardless of user activity.

Be aware that:

  • Tracked hours may increase unintentionally.

  • Users who forget to stop the timer may accumulate excess time.

  • Payroll totals may become inflated.

Evaluate this setting carefully before disabling it.

 

Monitor payroll processing regularly to prevent inaccuracies. Validate time approvals, manual entries, and timeout settings before finalizing payroll.

 

Check these resources: 

  1. How to Export Your Payroll Report for Payoneer Batch Payments
  2. Video: Using Payroll in Time Doctor
  3. How To Export and Upload Your Payroll To Gusto
  4. How to Configure and Use Payroll in Time Doctor

 

 

 

 

Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.