Skip to content
English
Submit a Ticket
  • There are no suggestions because the search field is empty.

Troubleshooting Email Notification Issues: Steps to Resolve Non-Delivery

 

Note: Default Email Notifications is available in Standard and Premium subscription plans and can be accessed by Managers, Admins, and Owners.

 

TL;DR

  • Enable Daily and Weekly report toggles under Settings / Notifications to receive email notifications.

  • Check the Spam or Junk folder in your email client. If Time Doctor emails are there, mark them as Not Spam.

  • Go to Settings / My Account and verify that the email address listed is correct and active.

  • If notifications still do not arrive after following the steps above, contact support@timedoctor.com for help.

 

Common Reasons for Not Receiving Email Notifications

  • Notification settings not configured properly: Go to Settings / Notifications and ensure that Daily and Weekly reports are toggled on.

  • Emails filtered as spam: Check the spam or junk folder in your email client. Mark Time Doctor emails as "Not Spam" to ensure proper delivery.

  • Incorrect or inactive email address: Confirm that the email address linked to the account is accurate and active.

 

Troubleshooting Steps

Verify Notification Settings

  1. Log into the Time Doctor account.

  2. Go to Settings / Notifications.

  3. Ensure that the toggles for Daily and Weekly reports are turned on.

Check Spam or Junk Folder

  1. Open the email client.

  2. Go to the Spam or Junk folder.

  3. Locate Time Doctor emails and mark them as Not Spam to avoid future filtering.

Confirm Email Address

  1. Go to Settings / My Account.

  2. Ensure the correct and active email address is listed.

  3. Update it if necessary.

 

Contact Support

If notifications are still not received after following the steps above, contact support@timedoctor.com for assistance.

 

 

Conclusion

Resolve email notification issues by verifying notification settings, checking the spam folder, and ensuring a valid email address is used. If the issue persists, contact support for further help.

 

 

Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.