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Troubleshooting Tasks Not Showing on Time Doctor Desktop App

 

Note: Task visibility on the desktop app is available in all Time Doctor plans and can be accessed by all user access roles.

 

TL;DR: 

Tasks might not appear in the Time Doctor desktop app due to outdated app versions, incorrect task setup, extension conflicts, or failure to refresh the app. Follow the steps below to troubleshoot and resolve the issue.

 

If a task is not appearing on the Time Doctor desktop application, it could be due to one of several common causes. Use the steps below to identify and resolve the issue.

Common Causes

  • Extension Limitations
    The Chrome-based desktop app may have limitations that affect task visibility. For optimal performance and compatibility, use the Windows-based desktop app along with the Time Doctor 2 Chrome extension.

  • Incorrect Task Setup
    Ensure the task is correctly created under the appropriate project and is currently active.

  • App Not Refreshed
    The desktop app might need to refresh before newly created tasks become visible. A simple logout and login can often resolve this.

 

Troubleshooting Steps

  1. Check App Version
    Ensure the latest version of the Time Doctor desktop app is installed. If using the Chrome-based version, consider switching to the Windows-based app for enhanced functionality.

  2. Verify Task Creation

    • Confirm the task is correctly created and linked to an active project.Verify Task Creation

    • Review the project settings within the web app.

  3. Log Out and Log In Again 
    For Windows:

        1. Go to Application > Sign Out.

        2. Then, go to Application > Exit.

        3. Reopen the desktop app and sign in again.

    For macOS:

        • Go to Application > Sign Out.

        • Then, go to Time Doctor > Exit.

        • Reopen the desktop app and sign in again.

     

  4. Remove Conflicting Extensions
    Uninstall any extensions that might conflict with Time Doctor, such as the Time Doctor: Workforce Analytics extension, to prevent interference.
  5. Test with a Different Task
    Create a new task under the same or different project to check if it appears. If it does, the issue may lie with the original task configuration.

 

 

 

 

Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.