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Troubleshooting Time Doctor App Freezing and "Play" Button Issues

 

Note: This troubleshooting process is available in all Time Doctor subscription plans and can be performed by any user.

TL;DR: 

If the Time Doctor app freezes or the "Play" button becomes unresponsive, the most common causes are corrupted cache files or conflicts with other applications. Follow the steps below to resolve the issue quickly.

 

Troubleshooting Time Doctor App Freezing and "Play" Button Issues

If the Time Doctor app becomes unresponsive or the Play button fails to work, the issue may be caused by cache file corruption or resource conflicts with other applications. Resolve these issues using the steps outlined below.

Common Causes

  • Cache File Issues: Corrupted cache files may prevent the app from functioning properly.

  • Application Conflicts: Running the app alongside other resource-intensive programs can lead to freezing or unresponsiveness.

Steps to Resolve the Issue

  1. Close the Time Doctor App

    Fully exit the Time Doctor desktop app. On Windows, do this by ending the task from the Task Manager.

  2. Clear Cache Files

    1. Refer to the article on How to Find Your Time Doctor Cache Files.

    2. Navigate to the Local folder.

    3. Locate the folder named TD. Right-click it and rename it to TD_old.

    4. Restart the Time Doctor app.

 

 

 

 

Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.