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Troubleshooting Login Issues

 

TL;DR: 

Resolve login issues in Time Doctor by trying out the following troubleshooting steps:

  1. Verifying the email address.
  2. Clear browser cache.
  3. Use an updated browser.
  4. Check IP or network restrictions.
  5. Confirm that local date and time setting is set to Automatic.
Contact support if problems persist.

 

Reasons for Login Issues

Incorrect Email Address

  • Ensure the correct email address associated with the Time Doctor account is being used.

 

Account Not Found

  • If the system displays an "account not found" message, the email may not be added to the company profile. Confirm with the account administrator that the email has been invited or if email is still active in the Time Doctor company account.

 

403 Forbidden Error

  • This error indicates that the IP address may be blocked from accessing the Time Doctor servers. This typically occurs when the IP is not whitelisted. Contact Time Doctor Support to request IP whitelisting if this error appears.

 

Browser Issues

  • Browser-related problems may block login attempts. To resolve:

    • Clear browser cache and cookies.

    • Open Time Doctor in an incognito window.

    • Use a different browser.

    • Ensure the browser is up to date.

 

Network Restrictions

  • Corporate network firewalls may restrict access to the Time Doctor domain. Consult the IT department to ensure the necessary permissions are in place.

 

"An error occurred while trying to login"

  • It is possible that the date and time setting of the device used is set to manual. This can create a mismatch between the device and Time Doctor’s secure servers, resulting in login errors.

 

Troubleshooting Steps

  • Verify Email
    Confirm the correct login email is being used.

  • Check with Administrator
    Ensure the account administrator has added the email to the profile.

  • Contact Support for IP Issues
    If a "403 Forbidden" error is shown, request IP whitelisting from support@timedoctor.com.

  • Resolve Browser Issues

    • Clear cache and cookies.

    • Use an incognito window or a different browser.

    • Update the browser to its latest version.

  • Address Network Restrictions
    Request the IT team to confirm that firewalls or proxies are not blocking access to the Time Doctor system.

  • Change the local device's date and time setting
    Set the device to update date and time automatically to ensure secure, reliable access and accurate tracking.

 


 

Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.