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What to Do While Support Investigates Default Notification Issues

TL;DR:

No action is required while the technical team investigates a notification issue. Support will provide an initial update within 24–48 hours of the initial issue report. After Support reports that the issue is fixed, test the affected notification and confirm the result with Support.

 

What Should Be Done While Support Investigates?

Wait for the Support team’s update. No customer action is required while the technical team investigates the notification issue.

Support will continue the investigation and provide an update when there is progress or a resolution.

 

When Can the Next Update Be Expected?

Expect the initial update within 24–48 hours of the initial issue report. Support will share additional information when the investigation progresses or reaches a resolution.

 

What Will Support Do?

Support will:

  • Continue investigating the notification issue with the technical team.
  • Provide an update within the initial 24–48-hour timeframe.
  • Inform the customer when the issue has been fixed.
  • Await confirmation after the customer tests the affected notification.

 

What Should Be Done After Support Reports a Fix?

  1. Test the affected notification after Support provides the fix update.
  2. Confirm whether the expected notification is received.
  3. Reply to Support with the test result.

 

What Should Happen If the Notification Is Still Not Received?

Reply to Support with the test result so the technical team can continue the investigation.

 

For general troubleshooting before opening a Support case, review Email Notification Issues: Steps to Resolve Non-Delivery and Time Doctor Default Email Notifications.

 

 

 

 

Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.