TL;DR:
Enable the Firefox Add-on on Ubuntu 22.04+ by installing the required Flatpak permissions and ensuring the Time Doctor desktop app is version 3.9.50 or higher. Confirm that permissions are granted in Firefox and that the add-on is activated in the web app under Settings / Integrations.
Fix Firefox Add-on issues on Ubuntu 22.04 by updating the desktop app, granting permissions, and running a Flatpak command.
Prerequisites
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Install the Time Doctor desktop app version 3.9.50 or later from the Downloads page.
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Activate the Firefox Add-on from Settings / Integrations (requires admin access).
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Ensure the company is using the Interactive app with Projects & Tasks enabled.
Troubleshooting Steps
Step 1: Confirm Add-on Permissions
- When prompted by Firefox, allow the required permissions for the Time Doctor 2 Add-on.
Step 2: Install Flatpak Support
- Run the following command in the terminal to enable Flatpak to communicate with Firefox:
sudo apt install flatpak && flatpak permission-set webextensions timedoctor2 snap.firefox yes
This grants the necessary permission for the Time Doctor 2 Add-on to integrate with the Snap version of Firefox shipped with Ubuntu 22.04.
Step 3: Verify Connection
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Open the Time Doctor desktop app.
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Start tracking a task.
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Open Firefox and confirm that the add-on is tracking correctly.
Additional Notes
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This fix applies only when using the Snap version of Firefox included in Ubuntu 22.04 and later.
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If Firefox was installed via another method (e.g., Mozilla PPA, Flatpak), confirm whether the Flatpak permission command is still required.
Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.