Troubleshooting

Help with troubleshooting common issues

• Firefox AddOn is not working on Ubuntu 22.04
• Unable to Install Time Doctor App in Ubuntu
• System Error: “api-ms-win-crt-runtime-|1-1-0.dll is missing”
• Time Tracked on Jira Tasks Isn’t Being Uploaded to Jira
• Users Aren’t Showing up in Reports
• Silent App Users Aren’t Appearing in Reports or on the Dashboard
• “LoadLibrary failed” Error While Installing the Time Doctor App
• Error Creating “Directory/Applications/Time Doctor” (Mac)
• System Admins Don’t Appear in Reports When Using the Time Doctor Silent App
• Login Expired Notification
• Missing Time in the Time Doctor Desktop App
• Fix Missing Activity Bar in Time Doctor Desktop App
• How to get the local cache and background page logs from browser app