How Does Time Doctor Handle Time Tracked Simultaneously by the Same User on More Than One Device?

How Time Doctor Handles Simultaneous TrackingDesktop App vs. Mobile App

• Give priority to time captured by the desktop app.
• Expect mobile-tracked time in the same period to be overwritten by desktop-tracked time.

Multiple Computers (Same User)

• If one computer is tracking and the other isn’t, the tracking computer takes precedence.
• If both computers track at the same time, whichever device syncs its data to the server first wins. Overlapping work from the other computer is discarded and will not appear in reports.
• There is no way to predict which device will win in a simultaneous sync.

Best Practices to Avoid Data Conflicts

• Stop tracking on one device before starting on another.
• Avoid parallel sessions (e.g., desktop + mobile at once; two desktops at once).
• For mobile use, ensure Mobile App Access is enabled by an Owner/Admin in Settings / Company Settings.
• For users who must switch devices regularly, communicate clear handoff steps (stop on device A → confirm status → start on device B).
• For duplicate profiles or multi‑machine setups, coordinate with Support on merges or cleanup when needed.

FAQs

Will manual, break, or leave time be protected from overwrite?

Computer‑tracked time can overwrite other time types in overlapping periods (e.g., leave time) if tracking occurs then.

Which reports are impacted?

All reports that display tracked time (e.g., Hours Tracked, Timeline, Activity Summary) reflect the winning device’s data for overlapping intervals.

What happens if internet is offline?

Each app stores data locally and syncs once online. Conflicts are still resolved by first successful server sync for overlapping intervals.