Note: User Management is available with all of Time Doctor Subscription Plans. This can be accessed and configured by Owners & Admin.
TL;DR:
- Rename users to apply a company-wide naming system for easy navigation arounds users & Teams. (Renaming on affects company level, it does not affect the name of the user in their own Dashboard)
- Archive users to disable login and time tracking but retain data in reports for up to 730 days. Archived users are not included in the paid user count.
- Account Owners cannot be archived/deleted from the account.
- Permanently delete users to erase all data irreversibly; uninstall Automatic Apps first.
- Restore archived users anytime within 730 days.
Rename a User
- Go to the Settings / Users page.
- Open the Active Users tab.
- Click the pencil/edit icon next to the name of the user to rename
- Navigate to the Settings Tab > Name section in the right side panel
- Update/Rename the user
- System autosaves the changes
Renaming on affects company level, it does not affect the name of the user in their own Dashboard.
Archive a User
- Go to the Settings / Users page.
- Open the Active Users tab.
- Click the Archive icon for each user to archive. Archived users are not included in the paid user count.
Caution: Archived accounts remain for 730 days and can be restored at any time during this period. After 730 days, all associated data is permanently deleted.
View Archived User Data in Reports
Select Include archived users in the user selector within reports.
Permanently Delete a User
- Go to the Settings / Users page.
- Click the Bin icon for each user to delete.
Important: THERE IS NO UNDO TO THIS ACTION. Uninstall Automatic Apps from the user's computer before or immediately after deleting the user. Otherwise, the account may be recreated. Refer to the relevant article for uninstall instructions.
Restore a User
- Go to the Settings / Users page.
- Open the Archived Users tab.
- Locate the user to restore.
- Click the Restore icon.
Note:
- After permanent deletion, admins need to wait up to 24 hours before re-inviting the same user email.
- Verify the user is under the company account before re-inviting.
- Re-inviting a user involves inviting via Settings / Users page or the Invite page if a new user.
Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.