Note: Account Cancellation is available with all of Time Doctor Subscription Plans. This can be accessed by Owners only.
TL;DR:
Cancel the Time Doctor account from Settings / Billing page as the company owner. Submit cancellation reason. For third-party requests, email support using the account’s email.
To undo cancelation request submitted, contact support@timedoctor.com
Cancel the Account
- Log in as the company owner.
- Go to Settings / Billing.
- In the Billing details section, select Cancel account.
A dialog will appear asking for a reason for cancellation. Select the applicable options and click Cancel Account.
If an account is within the 14-days trial period, or, no card added in the billing page, the Cancel Account section WILL NOT be visible and there is no need to request for cancellation.
Once submitted, a confirmation message will display, and the Time Doctor team will process the request shortly.
If the cancellation process has been followed already, here are some reminders:
A confirmation email will be sent once the request is received. If there is no reply within 72 hours, the ticket will be forwarded to the Finance Team to process the cancellation.
Finance Team will then send updates and a confirmation once the process is complete, usually within 24–48 hours. No further action is needed.
For reference, here are the key details:
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Data export: Download any needed data from Reports > Custom Export
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Data availability: Data will remain accessible for up to 6 months after the official termination date
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Reactivation: To reactivate the account in the future, add a credit card again on the Billing page
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Full deactivation: To fully deactivate the account, separate from billing cancellation, uninstall the Time Doctor application for all users
Resources you need to proceed with uninstalling the Time Doctor Application:
Requests from Managers or Assistants
If a manager or assistant sends the request at the company administrator’s instruction, email support@timedoctor.com using the same email address used to create the Time Doctor account.
This security step ensures that cancellations are authorized by the account owner, preventing unwanted cancellations. Verification questions will be asked to confirm account identity.
Security Notice
Requests sent from an email address different from the account owner’s registered email will not be processed.
Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.