Note: Account Cancellation is available with [Basic, Standard, or Premium] Time Doctor Subscription Plans. This can be accessed by Owners & Admins (if access is shared).
TL;DR:
Cancel the Time Doctor account from Settings / Billing page as the company owner. Submit cancellation reason. For third-party requests, email support using the account’s email.
Cancel the Account
- Log in as the company owner.
- Go to Settings / Billing.
- In the Billing details section, select Cancel account.
A dialog will appear asking for a reason for cancellation. Select the applicable options and click Cancel Account.
Once submitted, a confirmation message will display, and the Time Doctor team will process the request shortly.
Requests from Managers or Assistants
If a manager or assistant sends the request at the company administrator’s instruction, email support@timedoctor.com using the same email address used to create the Time Doctor account.
This security step ensures that cancellations are authorized by the account owner, preventing unwanted cancellations. Verification questions will be asked to confirm account identity.
Security Notice
Requests sent from an email address different from the account owner’s registered email will not be processed.
Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.