How to Downgrade an Annual Plan Within 30 Days

Before Starting

• Ensure access to Settings / Billing.

• Annual-plan changes are managed from Settings / Billing. Billing access is available to the Owner by default and may be granted to selected users through Settings / Company Settings > Billing.

Downgrade an Annual Plan Within 30 Days

1. Go to Settings / Billing.

2. Open the current subscription plan details.

3. Select the preferred downgrade option:

4. Pay Monthly for a monthly plan, or

5. a lower-tier Pay Annually plan.

6. Review the confirmation message. The message explains that the remaining value of the current annual plan will be credited to the new plan on a prorated basis.

7. Confirm the downgrade.

8. Verify that the updated plan appears on the Billing page.

What Happens After the Downgrade

• After confirmation, the subscription changes to the selected plan.

• Any unused value from the current annual plan is applied as a prorated credit toward the new subscription.

• The payment source on file is charged or credited based on the updated billing calculation shown during confirmation.

Eligible Downgrade Options

Downgrade to either of the following:

1. a monthly plan, or

2. a lower-tier annual plan.

One Downgrade Per Billing Cycle

Only one downgrade from an annual plan is allowed during the same billing cycle.

To make another downgrade, wait until the current billing cycle ends.

Related Paths and References

• Use Settings / Billing to manage subscription-plan changes.

• Use Settings / Company Settings > Billing to grant billing access to selected users.

FAQs

How long is the downgrade window for an annual plan?

Downgrade an annual plan within 30 days of the purchase date. After this period, the downgrade option is no longer available until the next billing cycle.

Can an annual plan be downgraded to a monthly plan?

Yes. Switch from an annual plan to a monthly plan within the 30-day downgrade window.

Is it possible to downgrade to a lower-tier annual plan?

Yes. Change to a lower-tier annual plan (e.g., Premium to Standard or Basic) within 30 days of purchase.

What happens to the unused portion of the annual plan after a downgrade?

The unused value of the annual plan is applied as a prorated credit toward the new subscription.

Will a refund be issued when downgrading an annual plan?

No direct refund is issued. Instead, the remaining balance is converted into a credit applied to the new plan.

Where can the subscription plan be downgraded?

Manage plan changes in Settings / Billing.

Who can downgrade an annual plan?

By default, only the Owner can manage subscription changes. Access may be granted to selected users via Settings / Company Settings > Billing.

Can multiple downgrades be made within the same billing cycle?

No. Only one downgrade from an annual plan is allowed per billing cycle.

What happens if another downgrade is needed after the first one?

Wait until the current billing cycle ends before making another downgrade.

Will the payment method be charged after downgrading?

The payment source on file is adjusted based on the prorated calculation shown during confirmation. This may result in a charge or credit.

Can the downgrade be canceled after confirmation?

Once confirmed, the downgrade is applied immediately. Review the confirmation message carefully before proceeding.

What if the downgrade option is not visible?

Ensure the request is within the 30-day window and that the account has the required billing access permissions.

Does upgrading to an annual plan automatically enable the downgrade option?

Yes. The downgrade option becomes available immediately after switching to an annual plan and remains available for 30 days.

Are all subscription plans eligible for this downgrade feature?

Yes. The downgrade option applies to all Time Doctor subscription plans that offer annual billing.

Does downgrading affect current data or tracked time?

No. Downgrading only affects the subscription plan and billing. All existing data remains unchanged.

Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.