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How to Migrate from Time Doctor Classic to the New Time Doctor (Assisted Migration)

 

Note: Migration assistance is available for companies with a minimum of 40 users and can be requested by Account Owners. Post-migration validation can be performed by Admins.

 

TL;DR: 
 
Migrate from Time Doctor Classic (TDC) to the New Time Doctor (TD2) with assistance from a Migration Engineer if the account has at least 40 users. Only active users, projects, and tasks transfer; tracked time does not. Access to Classic remains for 30 days or until the end of the subscription, whichever is shorter.

 

Migration assistance transfers account data from Time Doctor Classic (TDC) to the New Time Doctor (TD2). Assistance is available for accounts with at least 40 users.
 
Only the following data migrate:
  • Active users (not archived or deactivated)
  • Active projects
  • Active tasks
The following do not migrate:
  • Tracked time
  • Historical data
  • Groups (not available in Classic)

 

Migration Steps

Step 1: Prepare for Migration

  • Confirm that all required users, projects, and tasks are active.
  • Ensure that all users are informed about the change.

Step 2: Initiate Migration

  • Contact support@timedoctor.com or start a chat with Support.
  • Provide the Time Doctor Classic account name and Account Owner email address.

Step 3: Migration by Support

  • A Migration Engineer will transfer data.
  • Migration time may vary depending on account size.
  • Support will share New Time Doctor login credentials with the Owner or an authorized Admin.

Step 4: Post-Migration Tasks

  • An Admin should log in and confirm that data migrated correctly.
  • Validate that all active users, projects, and tasks appear in the New Time Doctor.

 

Running Classic and New Time Doctor Together

Both Classic and the New Time Doctor can run on the same computer during migration without conflict.
 

Access to Classic After Migration

  • Access to Classic remains for 30 days after migration, or until the current subscription ends, whichever is shorter.
  • During this time, download reports and ensure necessary data is saved.
  • After this period, the Classic account is canceled or suspended.
 

Billing Reminder

Update the payment method in the New Time Doctor to prevent account suspension.
 
 
 
 

 

Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.