Who Can Migrate Accounts?
For the security and integrity of the account, we only allow account owners to make this request.
Please note: A minimum number of 40 users is required to qualify for full Migration Engineer assistance. If you have less than 40 users, please check this article for non-assisted migration steps.
What Can Be Migrated?
- We can only migrate active users and active projects and tasks as part of this process.
- This process DOES NOT migrate any data tracked in Time Doctor Classic.
- Groups do NOT exist in Time Doctor Classic and are therefore also not included in this process.
Steps to Initiate a Migration from Time Doctor Classic (TDC) to the New Time Doctor
Step 1: Pre-Migration Step
Ensure that the following are completed on your end to ensure a smooth migration process:
- Deactivate any TDC users who should NOT be migrated to the New Time Doctor.
- Archive any/all TDC projects that should NOT be migrated to the New Time Doctor.
Step 2: Initiate Migration
As soon as the above step is done, kindly send a message to our support team via chat or email at support@timedoctor.com and provide the Name and Email address of the TDC account to be migrated to initiate the migration.
Step 3: Actual Migration
The support team will review and validate all information received and will reach out to you for any additional information needed prior to migration. Our team will proceed with the migration once everything has been double-checked and confirmed on both ends.
This process may vary depending on the size of your company.
However, if you prefer not to wait, you can always do this on your own by creating a TD2 account and inviting the same users, and starting using the application.
Step 4: Post-Migration
Once the migration is completed, our support team will perform initial post-migration steps to check the following:
- Completeness of accounts migrated
- Correctness of the access levels of the accounts migrated
- Completeness of the projects and tasks migrated
After completing the Post Migration Checks from our end, our Support Agent will share the new Time Doctor Login credentials with the owner (or an authorized Administrator).
The same checks should also be done on your side by an administrator to confirm that the process is complete. If any irregularities are found, you may directly liaise with the Support Agent working on the migration for resolution.
What to Expect while Migration is On-Going
When Step 2 has started and is currently ongoing, you may expect the following:
- TDC Users can continue tracking time on their existing Time Doctor Classic Account.
- The same users will receive an invitation email and may start setting up their new Time Doctor accounts.
- Note that there should be NO CONFLICT expected when running TDC and setting up the new Time Doctor app on the same computer.
Step 4: Completion and Confirmation
The migration process is complete when all irregularities and issues (if any) are resolved.
Users may then start tracking time with the New Time Doctor app.
Access to the Time Doctor Classic account will be retained for another thirty(30) days, or until the end of the current subscription period, whichever is shorter, to download required reports, after which it will be cancelled.
Reminder
☝️The data recorded in Time Doctor Classic WILL NOT be migrated to your New Time Doctor account.
☝️Update the billing information on the New Time Doctor account with a valid credit card before the expected billing cycle to prevent the account from being suspended.