How to Prevent Desktop Apps From Timing Out on Calls

Note: The Don’t Time Out on Calls feature is available in all Time Doctor plans and can be accessed by Owners and Admins in Company Settings.

TL;DR:

Enable Don’t Time Out on Calls in Company Settings to stop desktop apps from timing out during video calls. Configure for everyone or selected users. Feature works only if Web & App Privacy is ON and is limited to two hours per call session.

Time Doctor desktop apps may automatically time out after inactivity, which can disrupt video calls. Use the Don’t Time Out on Calls feature to prevent this.

How to configure:

Step 1: Navigate to the Setting

Go to Settings / Company Settings / Configuration.

Step 2: Enable the Feature

Select Don’t Time Out on Calls.
Choose between:
- For Everyone – applies company-wide.
- Only for Certain People – then configure per user.

Dont time out on calls

Step 3: Apply Per-User Configuration (Optional)

Go to Settings / Users.
Locate the Don’t Time Out on Calls column.
- If not visible, click Columns and add it.
Toggle the feature on or off for each user as required.

Step 4: Confirm Web & App Privacy

Ensure Web & App Privacy in Company Settings is ON, or the feature will not work.

Additional Notes

Supported apps include Zoom, Google Meet, Webex, Skype, Microsoft Teams, and any video conferencing apps.
The maximum duration is two hours per call session.
The feature interacts with the Time Out After setting found in Settings / Users. Adjust inactivity thresholds there if needed.
Available on desktop apps. Browser App has limited support; Mobile App does not support this feature.

Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.