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How to Reset Your Time Doctor Account Password

 

Note: Password reset is available in all Time Doctor plans and can be done by any User role.

 

TL;DR:

Reset a password while logged in from My Account, or use Forgot Password? on the login page. A reset link is sent to the registered email.

 

Reset password while logged in
  1. Log in to the Time Doctor web app.
  2. Click the profile name in the top-right corner.
  3. Select My Account.
  4. Enter your new password in the Password field, confirm it, and click Save.

    MyAccount-reset

 

Reset password if forgotten
  2. Click Forgot Password?.

    login page

  3. Enter the registered email address and click Reset password.
    • If the email address is not recognized, an error message appears.

      login-resetpw

  4. Check your inbox for the password reset email.
  5. Click Reset my password in the email.
  6. Create a new password that meets requirements:
    • Minimum 8 characters
    • At least 1 uppercase letter
    • At least 1 number
    • At least 1 special character
  7. Return to the login page and sign in with the new password.


If the Password Reset Email Doesn't Arrive:

  1. Check the Spam or Junk folder. If the Time Doctor email is there, mark it as Not Spam.
  2. Confirm the email address entered on the Forgot Password? page is the one registered in Time Doctor. If the address isn't recognized, an error message appears instead of an email being sent.
  3. If the error says the account isn't found, ask the account administrator to confirm the email has been invited to the company and is still active.
  4. On a company email address, ask the IT team to make sure email filters or security tools aren't blocking messages from Time Doctor.
  5. Click Forgot Password? again to request a new reset link.
  6. If the email still doesn't arrive, contact support@timedoctor.com with the registered email address and the time of the reset request.

Best-Practice Tips
  • Use a unique, strong password different from other services.
  • Change your password periodically to maintain account security.

     

     

     

     

    Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.