If your payment fails, you can easily retry the payment directly from your Invoices page. Follow these simple steps to complete your payment and restore your account's active status.
Please note: This feature is available for Time Doctor customers who signed up for our services after Jan 17th, 2024.
1. Log in to Your Account
Begin by logging into your account using your username and password.
2. Navigate to the Invoices section of the Billing page.
Once logged in, locate the Invoices section.
4. Locate the Failed Invoice
On the Invoices page, identify the invoice marked as Failed or Past-Due. Failed invoices typically have Status highlighted in red or marked with an error status.
5. Click on Retry Payment
Next to the failed invoice, there will be an option to Retry Payment. Click on this option to initiate the retry payment process.
6. Update Your Payment Method
If for some reason, your current default payment method is unable to complete the payment, you can choose another payment method by clicking on the "card" icon. This will bring up a popup windows where you can select a different payment method if you prefer.
Please note: Upon entering new payment method details, we will only try to automatically collect the failed payment using provided details and will not update default payment method on the account. To update default payment method on the account, please navigate to the Billing section.
7. Complete the Payment
8. Verify Payment Status
Return to the Invoices page and ensure that the failed invoice is now marked as Paid. If the payment still fails, you may want to contact your bank or payment provider for assistance or try a different payment method.
Troubleshooting Failed Payments
Below are some common failed payment error codes:- Card Declined: If your card was declined, ensure that your card details are correct, and your bank allows the transaction.
- Insufficient Funds: Verify that your payment method has sufficient funds or credit to cover the invoice amount.
- Expired Card: Update your payment method with a valid card if the one on file has expired.
- Payment Processing Issues: Occasionally, network issues can cause payments to fail. Wait a few minutes and retry the payment.