Note: Retry Failed Payment is available in all Time Doctor subscription plans and can be accessed by Company Owners and any Admins granted Billing access.
TL;DR:
Failed payment? Open Settings / Billing / Invoices, locate the invoice with the red Failed or Past-Due status, and select Retry Payment. Choose an existing method or enter a new card to complete payment. If the retry fails, check the error reason (e.g., insufficient funds, expired card) and update the payment method if necessary.
Invoices may occasionally fail due to issues with the selected payment method. Follow these steps to retry a failed payment:
Step 1: Open the Invoices Section
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Locate the invoice with the Failed or Past-Due status. These appear in red or display an error.
Step 2: Retry the Payment
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Select Retry Payment beside the failed invoice.
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A popup will appear with the available payment methods.
Step 3: Choose or Add a Payment Method
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Select an existing payment method, or click the Card icon to add new details.
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If entering new card details here, the payment will apply only to this failed invoice. To update the default method for all future charges, update it under Settings / Billing.
Step 4: Confirm
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Confirm the action and allow Time Doctor to process the payment.
Common Failed Payment Error Codes
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Card Declined: The issuing bank rejected the charge.
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Insufficient Funds: Not enough balance in the account.
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Expired Card: The card is no longer valid.
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Network Issues: Temporary connectivity problems.
Troubleshooting
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Verify that the card details are correct.
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Ensure sufficient funds are available.
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Contact the issuing bank for more information if payments continue to fail.
Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.