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Missing Time in the Time Doctor Desktop App

 

Note: This troubleshooting step is available in all Time Doctor subscription plans and can be accessed by all user roles.

 

TL;DR: 

If tracked hours appear as zero in the Time Doctor desktop app, restart the app. If the issue persists, send the local cache to support using this guide.

 

Missing Time in the Time Doctor Desktop App

When the internet connection is unstable or interrupted, the Time Doctor desktop app may display zero hours worked for the current day.

Do not worry — all tracked time is recorded locally before being uploaded to Time Doctor servers.

 

Step 1: Restart the Desktop App

  1. Sign out of the Time Doctor desktop app.
  2. Close the app completely.
  3. Open the app again.
  4. Check whether tracked hours appear correctly.

 

Step 2: Send the Local Cache

If hours still do not appear after restarting:

  1. Follow the instructions in How to Find Your Time Doctor Cache Files.
  2. Send the cache files to support@timedoctor.com for review.

 

 

 

 

Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.