Time Doctor Refund Policy
Note: Refund Policy applies to all Time Doctor plans. Billing settings are accessible to Owners and Admins (if granted permission) through Settings / Company Settings / Billing.
TL;DR:
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Enjoy a 14-day free trial with full access.
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No refunds are issued after the trial ends, except in cases of service downtime or if a cancellation request was submitted but not processed.
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Users removed after billing starts remain billable, even if no hours are logged.
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Replace users one-for-one during the same billing cycle without expansion fees.
Time Doctor Refund Policy14-Day Trial
Access all features for 14 days without restrictions. Use this period to implement, evaluate, and validate the value of Time Doctor.
Refund Policy Beyond Trial
Refunds are not granted after the trial period ends. Exceptions apply only when:
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Service interruptions occur due to Time Doctor downtime or errors affecting account usage.
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A previous cancellation request was made but the account was not deactivated. Proof such as an email copy or a ticket ID/date is required.
Refunds are not provided for other reasons, including dissatisfaction or failure to cancel before billing renewal.
Removed Users
Users remain billable for the full billing cycle (monthly or annual) if listed under Settings / Users as Active Users, even when they log zero hours. Adjust the user count before the next billing cycle to avoid unwanted charges.
User Replacements
Add new users during the same billing cycle without paying expansion fees, provided the number of added users does not exceed the number of users removed.
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Example: An account begins with 50 users. Five are removed, then six are added. The additional charge applies only to the one extra user.
This policy ensures smooth workforce adjustments without unnecessary charges.
Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.