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      Managing Background Services for Time Doctor Mobile Apps (iOS and Android)

       

       

       

      Time Doctor Mobile App access is available on all Time Doctor Subscription Plans. Configuration access can be set by Owners and Admins. 

       

       

      The Time Doctor mobile apps are designed to track time and tasks efficiently, even in the background. However, managing background services can vary depending on the Android or iOS version and device settings. This article provides insights into optimizing background service performance on the Time Doctor Mobile app while addressing common challenges and solutions.

       

      Pre-requisites

      1. Ensure that users are given permission to have Mobile App Access. If unsure, admins can review the steps on How to Enable Mobile App Access for Users.
      2. All users granted access to the Mobile App should install the application by following the steps specific for Android or iOS devices in these articles: 
        1. How to Install and Use the Android Mobile App
        2. How to Install and Use the IOS Mobile App

       

      What Are Background Services?

       

      Background services are processes that allow the Time Doctor Mobile app to continue tracking time and monitoring tasks even when the app is not actively open on the screen. This is crucial for capturing accurate work hours and activity data without requiring constant user interaction.

       

      How to Enable Background Services

       

      On Android:

       

      • Permissions: 
        • Go to the device Settings.
        • Scroll to Apps. 
        • Search or look for Time Doctor.
        • Select Permissions.
        • Look for Unused App Settings (for older versions of Android) or Manage app if unused (for latest versions of Android) and toggle this OFF.

       

      Android App Info

       

      Android App Permissions

       

      Android battery-manage unused apps

       

      • Battery Settings: 
        • Go to Settings. 
        • Select Apps.
        • Search for Time Doctor. 
        • Tap on Advanced. 
        • Select Battery.
        • Ensure this Unrestricted option is selected.

       

      Android app battery optimization

       

      On iOS:

      • Go to Settings. 
      • Select Apps.
      • Search for Time Doctor.
      • Enable Background App Refresh

       

      iOS Background App Refresh

       

      Background Service Challenges

       

      The likelihood of background processing issues is low on Pixel and Nexus devices. However, Android’s evolution has introduced complexities like Doze mode (introduced in Android 6.0) and Adaptive Battery (introduced in Android 9). These features, while improving battery life, can unintentionally limit app functionality.

       

      Key challenges include:

       

      1. Doze Mode in Android 12+:
        • Limits background tasks, potentially causing battery-intensive workarounds.
      2. Adaptive Battery in Android 12+:
        • Allows users or the system to restrict app background processes, potentially impacting app functionality.

       

      To ensure seamless background processing on the Time Doctor mobile app:

      • Opt out of battery optimizations.
      • Verify that background restrictions are disabled.
      • Adjust settings based on the Android version.

       

      Optimize the device settings today to experience uninterrupted time tracking with the Time Doctor mobile app!

       

       

       

       

      Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.